Refund policy
Return & Refund Policy
Last Updated: July 2026
At GOSSHI, we are committed to providing premium-quality products. Please read our return policy carefully before placing your order.
Return Eligibility
We only accept returns under the following circumstances:
- The item is damaged upon delivery.
- You receive the wrong product.
- The product has a manufacturing defect.
Return requests must be submitted within 7 days of receiving your order.
The item must be:
- Unused
- In its original packaging
- With all tags and accessories attached
Non-Returnable Items
We do not accept returns if:
- You simply changed your mind.
- You do not like the product after receiving it.
- The size, color, or design does not meet your personal preference.
- The product has been used, washed, or damaged by the customer.
Please note: We encourage customers to review product descriptions and images carefully before placing an order.
Refunds
Refunds are only issued after the returned item has been inspected and approved.
If your return is approved, your refund will be processed within 5–10 business days through the original payment method (where applicable).
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos of the damaged product
- Photos of the packaging
Our team will review your request and arrange a replacement or refund if your claim is approved.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
GOSSHI
📧 Email: gosshiofficial@gmail.com
📞 Phone: +92 340 1060882
📍 Location: Lahore, Pakistan
Business Hours
- Monday – Saturday: Open 24 Hours
- Sunday: Closed